The Industry Trust

A campaign to change hearts, minds and generate action

Context

The Industry Trust was set up in 2004 to address the challenge of film and TV copyright infringement. Collaborating with its member organisations from distributors, cinemas and on and offline retailers, its aim is to highlight the positive role copyright plays in protecting creative ideas by inspiring audiences to value great movie moments and choose to watch film, TV, and video via legitimate sources. Ultimately, helping to secure the livelihoods of the 300,000 or so people who work in the UK film and TV industry.

In 2007, the Digital Economy Act was introduced, aimed at altering public behaviour around online copyright infringement by imposing obligations on Internet Service Providers (ISPs) to notify users and act against persistent infringers. However, this official, dictatorial approach doesn’t get to the heart of the issue or inspire the people who are most likely to download illegally – the younger generation.

So, what does it take to change a behaviour that the law cannot seem to stop? 

We know from countless studies, including a Harvard study, that young people don’t engage with the concept of illegality; they’re motivated by what they see as fair. And many, especially younger males, don’t prioritise the consequences of unauthorised access. The solution, then, is to bridge that distance with a compelling alternative that fosters a more emotional connection. This is the strategy we used to create the Moments worth paying for campaign, which proved successful in boosting awareness from 12% to 40% and unprompted awareness from just 4% to 18% in a single year.

The Challenge

When The Team was asked to work with The Industry Trust in 2010, copyright theft was on the rise again in the UK, with participation increasing to 32%.

With males under 34 years old most likely to commit copyright theft.

At the same time, most anti-piracy initiatives and regulations had failed to inspire or prevent those most likely to offend.

Meanwhile, unauthorised access continued to have a lasting impact on the value of the industry. Unless bodies like The Industry Trust could alter attitudes and behaviour, it was more likely to be a case of when, rather than if, the film industry would see a significant drop in revenue and value.

In response, our challenge was to create a cross-channel multimedia campaign that made the people most likely to offend care. The goal was to change behaviour by celebrating the value of originality and the brilliance and preciousness of audio-visual creativity.

Our Approach

Our aim was to win the hearts and minds of our target audiences by helping them to see the value of copyright and audio-visual creative work, in the hope this would help reduce the acceptability of copyright infringement.

As our Director of Brand Activation, Sally Tarbit says:

“Our solution used powerful imagery to visualise the impact that film and TV can have on its audience by moving them, creating an immediate and emotional connection. We had to make people aware and to care, so they would begin to consider changing their behaviour. Our big idea celebrated the value of originality and the brilliance and preciousness of audio-visual creativity and the impact it can have on you, the viewer.”

We wanted to focus on celebrating the positives rather than highlighting loss or throwing blame. Capitalising on audiences’ passion for film and TV content to inspire greater respect for copyright and the value of creative works.

The Work

We focused our campaign on men aged 16–34 who were interested in film, with a key focus on the 15–24 age group. Within this group, we identified two main segments:

  • “Dabblers”: Those who believe copyright theft is a “victimless crime.”
  • “Riskies”: Those who are aware of theft but haven’t engaged in it themselves, even though their friends do.

Our goal was to change their behaviour by making them care about the value of creative works. To do this, we launched the “Moments Worth Paying For” campaign, which celebrated the emotional payoff of great films and TV shows, arguing that this feeling is worth paying for.

But we knew an emotional message wasn’t enough. We also had to provide a practical solution. The campaign was designed not just to inspire, but to direct viewers to a wealth of official options. We achieved this by promoting findanyfilm.com, a central hub where they could legally find films and shows.

At the campaign’s core was a series of four cinema ads – using a high impact medium that really bought to life the impact and emotion that fuelled our message. We then expanded across various channels, including billboards and digital platforms.

Results

Our work delivered tangible results:

  • Men aged 16-34 who saw the campaign were 50% more likely to believe that film and TV are worth paying for.
  • The number of people in this same group who intended to pay for legal content to support the UK film industry increased from 39% to 47%.
  • Most importantly, we saw a direct impact on behaviour, with an 8% decrease in reported illegal downloads among 16–34-year-old men.

The “Moments Worth Paying For” campaign proved our strategy of emotional connection and providing a clear alternative was effective.

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